Boarding guideBoarding guide

From application to boardingFrom application to boarding

  • How to make a reservationHow to make a reservationHow to make a reservation

  • boarding ticketboarding ticketboarding ticket

  • immigration procedureimmigration procedureimmigration procedure

  • baggagebaggagebaggage

  • valuablesvaluablesvaluables

ListHow to make a reservation

How far in advance reservation and purchase can be made ?

Boarding tickets are reserved and sold by our agency or our company.

Groups (10 people or more)
private
12 months before boarding date
2 months before boarding date
Groups (10 people or more)
12 months before boarding date
private
2 months before boarding date

How to make a reservation

Apply directly to us or ask your local travel agency office or university co-op.

booking directly with us

1

Reservations are accepted on this page. We will reply to your confirmation by email.

For e-mails received outside our business hours, the confirmation e-mail may be returned after the next business day.

2

Click here if you have difficulty applying from the website.You can download The “Su Zhou Hao” boarding application form.Please print it out, fill in the necessary information such as your passport number and send it to us. Lastly,please transfer the fare.

FAX 06-6441-1456

3

The boarding pass will be given on the day of boarding when you check in at the port. Those who wish to send a boarding ticket will be charged a postage of 1,000 yen.
Please transfer with the fare. If the destination of the boarding ticket is different from the address on the boarding application form, please enter the address in the margin of the boarding application form.

4

If it is difficult to apply from the website or fax, please call us.

TEL 06-6441-1455 We will fax or mail the “Su Zhou Hao” boarding application.

You can also purchase a boarding ticket at branches such as JTB, Japan Travel, Kinki Nippon Tourist, Tokyu Tourism, Hankyu Express, Meitetsu Tourism Service,co-ops (travel centers) of each university.

Purchasing boarding tickets in China

Please purchase it at our Shanghai agent (Shanghai International Ferry Co.,Ltd) or the designated “Boarding ticket agent” in China. Payment will be in Chinese currency (RMB).

Where to reserve and purchase “Su Zhou Hao” boarding pass
Shanghai Ferry Headquarters

PACIFIC MARKS HIGOBASHI 3F, 10-8, EDOBORI 1-CHOME, NISHI=KU, OSAKA, 550-0002 JAPAN

TEL 06-6441-1455 FAX 06-6441-1456

Business hours:9:00~17:00(Monday~Friday)

Holiday: Saturdays, Sundays, and national holidays

Shanghai International Ferry Co.,Ltd

15F, Jinan Building, 908 Dong Daming Road, Shanghai

TEL 021-6537-5111 FAX 021-6537-9111

Business hours:8:30~11:30 /13:30~16:30(月~金)

Holiday: Saturdays, Sundays, and national holidays

On Tuesday morning, staff may be out to the “Su Zhou Hao” port for the ferry terminal and may not be able to answer the above calls. Please call us again in the afternoon.

China International Travel Service

9 Jianguomen Inner Street, Beijing

TEL 010-5120507~8 FAX 010-5120503

China International Travel Service
Haidianmen Branch

1F, Everbright Guoxin Building, 11 Zhongguancun South Street, Beijing (southwest corner of the intersection of Weigong Village)

TEL 010-6847-4756/4769 FAX 010-6847-4608

Travel agency in Japan: JTB, Japan Travel, Kinki Nippon Tourist, Tokyu Tourism, Hankyu Express, Meitetsu Tourism Service

boarding ticketboarding ticket

The boarding pass is valid only for the customer listed on the ticket. It cannot be transferred to another person.

Open ticket

The expiration date is one year from the effective date. If you buy a round-trip ticket, only the return trip can be opened.
Please contact the Shanghai Ferry Headquarters or Shanghai International Ferry Co.,Ltd to make a return trip reservation.
You can only change your booking once. In this case, a change fee of 500 yen (RMB30 for change in Shanghai) will be charged.
Please contact us for details.

Refund of boarding ticket

1

For tickets already purchased, the following cancellation fee will be charged and the difference will be refunded if you cannot board.

● 7 days before departure     10% of fare
● 48 hours before departure     20% of fare
● 24 hours before departure     30% of fare
● No refunds will be made less than 24hours before departure.

2

Refunds are valid for up to three months, including the date of boarding.

Reservation change of boarding ticket

1

The ticket is available only for the boarding you reserved.

2

In special occasion, if you requested within 24 hours prior to departure , it can be changed the ticket within one month. In this case, a change fee of 500 yen per person (RMB30 for change in Shanghai) will be charged.

Change of grade

Changes in the grade of purchased tickets will be handled only when changing to a higher grade.In this case, the difference of one-way fare will be charged regardless of the outbound or return trip.If you change to a lower class room, the difference will not be refunded regardless of the outbound or return journey. After boarding, you can change the grade on board.

Lost boarding ticket

If you lose ticket, please make the agent from whom you purchased ticket issue a ticketing certification and contact us. It will be reissued at 30% of the passenger fare in exchange for a ticketing certificate.

immigration procedureimmigration procedure

Japan to Shanghai

1

The boarding procedure usually begin at 09:30 am at the reception counter inside the Osaka Port international Ferry terminal. Please present your boarding ticket(If applicable) and passport at the reception counter, then receive your boarding card and departure card(If necessary).

2

Departure procedures and boarding usually begin at 10:30. After boarding, please present your passport and immigration card (for non-Japanese citizens) to customs and immigration inspectors for screening.

3

The boarding procedure will be shut up at 11:00 am If you are late for check-in, you will not be able to board, so please be careful not to be late.

4

To enter China, you need the following documents in addition to your passport.

● Declaration of Immigration
● Immigration registration certificate
● Passenger baggage claim form
Documents will be given on board. Please fill in by disembarkation.

5

Submit your documents to the immigration officer in Shanghai for a review.

Shanghai to Japan

1

Departure procedures are available from 9:00 am to 10:00 am. Immigration and customs departure procedures are also shut up at 10:00 am. If you are late, you will not be able to board. Immigration procedures are carried out in the order of customs screening, checked baggage deposit (if baggage is available), and departure screening.

 

2

After immigration, you will be boarded. Please present your boarding pass and passport to the “SU ZHOU HAO” information.

3

In Japan, immigration are firstly performed. And then, customs inspection are performed. Please present your immigration card, portable goods declaration form (must be filled out) and passport, and undergo screening.

● To pregnant woman, seriously sick person,senior citizens,children

Please notify us at the time of booking in advance and submit the following documents.

1

pregnant woman

● more than 2 months prior to the expected date of birth
Medical certificate,written oath
● Within 2 months including the expected date of birth
We refuse boarding.
A copy of the medical certificate must be issued within 2 weeks including the date of boarding, and clearly indicate that “cruise is acceptable”, and the written oath should be written on the shipping company’s designated form.

2

senior citizens

Passengers between the ages of 65 and 85 may be required to submit a health certificate.

3

seriously sick person

We do not allow passengers with serious illness or infectious disease.

4

children

● Passengers under the age of 12 must be accompanied by a guardians.
● Guardians and children under 12 must be in the same cabin.

baggagebaggage

1

baggage

Osaka
Up to two pieces of baggage can be brought free of charge per adult boarding ticket without any procedures. (Excluding electrical products. The total size is up to 0.2㎥ and the weight is within 30kgs.)
One piece of baggage can be brought free of charge per child boarding ticket. (up to 15kg)Baggage that may cause inconvenience to other passengers will not be brought into the cabin, and will be treated separately as checked baggage.

Shanghai
Up to two pieces of baggage can be brought free of charge per adult boarding ticket without any procedures. (Excluding electrical products. The total size is up to 0.2㎥ and the weight is within 30kgs.)
One piece of baggage can be brought free of charge per child boarding ticket. (up to 15kg)Baggage that may cause inconvenience to other passengers will not be brought into the cabin, and will be treated separately as checked baggage.

2

Checked baggage

Osaka
Two pieces of checked baggage can be stored free of charge for one adult boarding pass. (Excluding electrical products. The total size is up to 0.4 kg and the weight is within 60 kg.)
Due to the on-board equipment, each baggage should be based on 30kg / bag and 0.2kg (60cm × 60cm × 60cm).

Shanghai
Two pieces of checked baggage can be stored free of charge for one adult boarding pass. (Excluding electrical products. The total size is up to 0.4 kg and the weight is within 60 kg.)
We will provide it for free.

3

Checked baggage exceeding the standard is considered excess baggage.For every 30 kg

●a fare of 2,000 yen (for boarding Osaka),
3,000 yen or RMB240 (for boarding Shanghai)
will be charged.

4

The following baggage requires a checked baggage fare as special baggage. (There is no limit on the number)

Bicycle 3,000yen / Booth
Refrigerator 8,000yen ~ / Booth
Air conditioner 8,000yen ~ / site
Washing machine 5,000yen / Booth
PC.Audio 6,000yen ~ 8,000yen / site
TV (42 inches or more) 7,000yen / Booth
TV (32 inches or more) 6,000yen / Booth
TV (less than 32 inches) 5,000yen / Booth
5

We may refuse to carry baggage weighing more than 30kg or large baggage that is difficult to carry on board.

● The following baggage will not be accepted as carry-on and checked baggage.

① Dangerous substances of combustible liquid and liquefied gas (oil, paint, etc.), odorous substances, dead bodies, pet animals, narcotics
② Expensive goods, cash vouchers, securities, precious metals
③ Swords, firearms, weapons, explosives (including imitations)
④Suspicious objects that cannot be inspected for luggage content under international terrorism prevention law
⑤Vehicles that run with the power of an internal combustion engine and electric bicycles that can run without the assistance of human power
⑥ Large capacity battery
⑦Items prohibited by the Livestock Infectious Disease Prevention Act and the Plant Protection Act
⑧Large baggage and broken items that are difficult to carry on board
⑨Items whose contents cannot be confirmed

valuablesvaluables

We are not responsible for lost or stolen valuables.
There is a coin locker on deck C (for free)